How do I
place an order?
You can order products online or you can visit our pop up shop in Hoxton Market London N1 6SH. Follow us on Social media or read our blog for updates on different events that we will be trading at in the new year. Subscribe to our mailing list to find out the latest and up to date news.
All orders will be shipped within 3 business days of the order being processed we will email you to keep you informed about your order. Tracking number will be provided once the parcel is with the carrier. Shipping enquiries should be made directly with the delivery carrier who will be able to provide details about shipping and delivery lead times.
& Payment Options
We accept Visa, Master card, American Express, credit, debit cards and Paypal payments are also accepted. Wholesale customers should contact us directly regarding accounts and payment information. If an item you have order is out of stock and we are unable to process the item withing 3 working day of receiving your payment, your payment will be returned and credited to your bank account. We use secure payment processes and your details are safe we never share or save our customers financial details in our accounts payment system.
Thank you for shopping a Shea pureness we send fresh handmade products to our customers. In the event that your order has been processed incorrectly and we receive an email query within 48hrs of your order being received, we will replace incorrect items at no further cost to the customer. If the item you have ordered is not available we will inform you by email and offer you a replacement or advise you of the availability of the item in question, so that you can decide if you want to wait for the arrival of the unavailable stock, in this instance payment will be refunded back to your bank account. If the item is damaged in transit we would require you to email us immediately with pictures of the damaged items so that we can arrange for a refund. All items that are damaged due to delivery will require the customer to send photos of damaged items and the customer will be responsible for all postage and delivery charges. We do not refund in any other case if the item is loss the customer will have the information of the carrier to claims for lost items, thank you.